We are constantly improving and always trying to go above and beyond to make sure our customers have enough time decide whether the tiles supplied by Tile Monkey are suitable for their interior requirements. We have generously decided to give all our customers a 30 day returns window, giving you the option to ship the goods back for either an exchange or refund if you have a change of heart.
The majority of our online competitors stick within The Distance Selling Regulation 2000 which gives you the right to cancel your order with 7 working days after you have received the goods, however we have listened to much customer feedback and we feel that is extremely unfair, so we have decided to extended this to 30 days.
We are confident you will be more than happy with the goods you received from us, as we pride ourselves on offering high quality products and customer service. In the unlikely event of you wanting to return or exchange your order, here are following terms:
Customers entitled to cancel the contract at any time, but no later than 30 days after you receive the goods in accordance with the Consumer Contracts Regulations 2013 for sales on or after 13th June 2014. This does not apply to discontinued and bespoke products, which get made to your specifications, including products which may need to be cut to measure.
If the goods purchased have not yet been dispatched we will issue the cardholder a full refund within 5 working days from receipt of the refund request.
If the goods have already been dispatched or you have already taken delivery, you must follow our simple procedure by contacting us via email (firstname.lastname@example.org). We will then provide you with all the details on where and how to send your goods back to our warehouse. You must ensure that the goods are wrapped and packaged securely to protect from any damage which may occur. Failing this, we reserve the right to charge the customer with the cost of the damaged goods, or deduct it from the refund amount. Opened packs can only be returned if in a sellable condition. All goods are inspected upon arrival into our warehouse.
If the ordered goods have been dispatched from our warehouse but not yet delivered, we will refund the order less any delivery charges occurred.